Australia's largest cloud-based retail network

SPS Commerce

SPS Commerce is connecting Australian retail supply chain trading partners with the world’s largest cloud-based retail network. Local implementation and support specialists ensure smooth trading for all network partners.  The largest names in Australian retail, merchandise and brands, and logistics are connected with the SPS network – jump onboard and see how omnichannel can open new trading horizons for your company!
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Explore grocery connections in Australia, New Zealand, and beyond

Connect to trade with grocery companies

Our pre-built connections with major groceries include Woolworths, Coles, Aldi, IGA, The Warehouse, Countdown, and more. Grocery suppliers can connect once with SPS, and instantly open infinite connections with your grocery customers.
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Learn more about Omnichannel trading with our specialist resources

Discover the new world of collaborative retail

The shopping experience has radically changed, with the lines between the physical store and digital shopping blurred. A retail network helps you connect and engage with partners in the omnichannel world. Learn more with our free resources.
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Sell smarter

SPS Commerce Analytics solutions deliver rich insights into sales and inventory trends, so you can deliver the products consumers want, where and when they want them. Use our Point-of-Sales (POS) analytics solutions to enhance collaboration with retailers, make more informed decisions and ultimately, enhance sell-through performance and profitability. Discover how top brands use SPS Commerce Analytics to drive business results.
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Connecting Australian trading partners with a global network

More than 60,000 partners across the globe trust us to perfect their trading partner relationships, giving you the opportunity to connect with this vast community of suppliers, buyers, logistics, and more.

Local implementation and support consultants, based in Sydney and Melbourne, deliver experienced service to you in real-time and open you up to supply chain partners on every continent! Discover how your business will thrive during the omnichannel era with SPS Commerce.

Optimise your business for omnichannel.

Our products are engineered to conquer retail’s biggest challenges and deliver promising opportunities. Working together they help you improve the consumer’s shopping experience – across all channels.

Sourcing

Discover new trading partners that offer desired products and services meeting specific fulfilment, item and other requirements.

 

Assortment

Enable rapid, new item setups and automate change management of item information among trading partners.

Fulfilment

End-to-end fulfilment to the consumer, including orders, shipments, payments and returns.

Analytics

Improve sales velocity, balance inventory levels with demand and enhance fulfilment performance.

 

Business solutions

DISCOVER SPS BUSINESS SOLUTIONS

ANSWERING REAL-WORLD BUSINESS NEEDS WITH CLOUD-BASED TECHNOLOGY

SPS Commerce works with more than 60,000 companies from all part of the retail supply chain.  With this wealth of local and global experience, specialising in retail, we confidently appreciate the challenges and opportunities that you face.  And we have a range of solutions to maximise your company’s success. Read our case studies and see how SPS has supported the success of Australia’s largest retailers.

SOLUTIONS FOR YOUR BUSINESS NEEDS

Jump into the SPS Australia blog:

Mergers and acquisitions in the Australian pharmacy sector

Inside Retail has reported that the Terry White Group and Ebos Group (Symbion) – owner of Chemmart – will merge their pharmacy business, giving the new company annual turnover in excess of $2 billion, and 500 pharmacies across the country.  This is on top of Terry White’s 2015 acquisition of Chemplus.  CEO of Terry White Group, Anthony White, told Inside Retail that the merged company currently has about 14% market share, and their goal is to increase that to 25% in the next 5 year. Mergers and acquisitions are tough on companies – the 70% – 90% failure rate must be daunting to C-suite executives.  There are more than a few cautionary M&A tales; eBay’s $2.6bn purchase of Skype ended in the telephony company being divested 4 years later for $1.9bn – a failure for which poor system integration carries much of the blame.  Similarly, the apparently-synergistic purchase of beverage company Snapple by Quaker also ended in a significant financial hit – this one largely blamed on supply chain screw ups.  The integration of systems and supply chain processes carries considerable potential for fault during a merger or acquisition change. A major part of the transition to a unified entity is delivered through integrated company systems and technologies.  Both companies need to operate on a single ERP platform, for efficiency and to gain economies of scale – but the merging companies almost always have different systems (or sufficiently customised systems or processes that integration projects are required).  This is particularly critical for consumer product brands, which must fuse email, intranet, ecommerce, and other technical functions – plus fuse fulfilment... read more

The one revenue stream that retailers are trying to reduce

There has been a lot of buzz around chargebacks (by any name) in ANZ, but one key element is often overlooked – that this is the one revenue stream that retailers actively want to get a consistent $0 for.  This is not a profit centre – every single interruption to supply is a cost, and chargebacks the ‘stick’ part of the carrot and stick approach.  But we’ve never seen a chargeback, in ANZ or North America, that would fully cover the cost of whatever it was nominated against. Where most effective, chargebacks are instituted in concert with detailed scorecarding methodology designed to show the supplier how they can expand trade volumes – this is the ‘carrot.’  It is therefore in the retailer’s best interest to create processes to streamline adoption of modern supply chain automation techniques – such as SPS’s community enablement programme and outsourced Fulfilment EDI option – concurrent to introducing any form of ‘stick.’  Because realistically, all retailers want uninterrupted, streamlined, efficient exchange of trading documents and goods. A few months ago we talked about the Australian experience of chargebacks.  The conclusion was that although not in general use, in either Australia or New Zealand, that some retailers had familiar looking penalties or surcharges associated with delivery problems.  At a high level, the scuttlebutt from informal networks suggested that wide introduction of chargebacks was just a matter of time.  Developments in the past few months suggest this time may have come.  In addition to retailers talking to us about the evolving chargeback situation, we’ve had numerous brands reach out to us for help meeting fulfilment EDI requirements to avoid penalties.  Advanced Ship Notices (ASN,... read more

Hard facts about retailer funded portals

The Australian retail supply chain has a long history with retailer-funded portals, particularly in the grocery sector.  Grocery companies including Coles, Aldi, Costco, and Woolworths Limited have digital interfaces through which their supplier community can access orders and post trading documents for the grocer.  Retailers beyond grocery also use such portals, including Harvey Norman, Kmart, and Target. Retailer portals offer a simple interface, accessed through any web browser.  Suppliers are able to use the portal as an alternative to an automated fulfilment solution on their ERP.  Retailers most commonly include orders, invoices, and delivery notifications, but portals support change notifications, full Despatch Advice DESADV (ASN), and any other fulfilment document.  In theory, only suppliers with small trading volumes would use such a portal – however, in practice, some larger trade volume suppliers use them. Retailers have traditionally offered such a portal in order to secure 100% compliance to trading via EDI, so that they can realise the efficiencies inherent to automated fulfilment. However, the cons of such an approach – and the opportunity costs – suggest that an alternative path should be considered.   HARD FACTS ABOUT RETAIL-FUNDED PORTALS They are expensive As the name says, the retailer pays for the portal – for the creation, maintenance, and troubleshooting.  And they aren’t cheap. They give less insight than usually hoped Retailer portals like this generally have fewer fields than automated EDIFACT Fulfilment EDI documents, which limits the supply chain automation and efficiency gains a retailer can leverage. No error elimination One of the major supply chain automation selling points is that data entry is minimised and double-handling eliminated, which... read more

Experience infinite retail power.

Gain the tools you need to engage your customers no matter how, where or when they interact with you. Contact SPS Commerce today to learn how we can transform your business.

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